Service management : operations, strategy, and information technology /
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| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston ; Burr Ridge ; Dubuque :
McGraw-Hill/Irwin,
c2004
|
| Edition: | 4th ed. |
| Subjects: | |
| ISBN: |
0071214577 (brož.) |
| Physical Description: |
xx, 587 s. : grafy, sch. ; 25 cm + CDK 1641, 1642 |
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