Operations management. : Improving customer service. /

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Bibliographic Details
Main Authors: Schonberger, Richard J. (Author), Knod, Edward M. (Author)
Format: Book
Language:English
Published: Homewood-Boston : Irwin, 1991
Edition:4. vyd.
Subjects:
ISBN: 0256098816 (brož.)
Physical Description: 926 s.
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